Shipping & Delivery

Last updated: November 2, 2026

This Shipping & Delivery Policy explains how Cedar Gift gets an order from our screen to your porch: how long we take to prepare it, where we ship, what shipping costs (nothing), how long the trip usually takes and what to do if a parcel is slow, lost or arrives in poor shape. It covers every order placed on cedargift.shop, whether it is one keychain or a box of ornaments for the whole family. If something here does not answer your question, email [email protected] and we will reply within 24 hours on business days.

1. Before it leaves us

Every Cedar Gift order is prepared after it is placed. Ornaments, signs, coasters, throws, pillows, doormats, keychains, tees, sweatshirts, hoodies, mugs and tumblers are printed for your order rather than pulled from a shelf, and personalised pieces are printed with the exact names, years, towns or coordinates you typed into the fields on the product page. Preparation takes 1-3 business days.

Business days are Monday to Friday, not counting public holidays in the United States. An order placed late on a Friday night or on a Saturday starts its 1-3 business days on Monday. That matters most in December, when a weekend can quietly take two days off a Christmas deadline.

Because we do not send a proof or mockup before production, the preparation clock starts as soon as the order is in. If you notice a typo in a name — say you typed THE MILERS instead of THE MILLERS — write to us straight away. You have 24 hours from placing the order to change it, as explained on Cancel or Change an Order.

You get an order confirmation email when you check out. Keep it: it holds your order number, which is the fastest way for us to find your order when you write.

2. On the road: costs and delivery times

Once your order is prepared, it ships from the USA. Total delivery time is the preparation time plus the transit time. The table below shows what to expect for each country we ship to.

Shipping is free on every order to these four countries. There is no minimum order value, no code to enter and no extra charge for a heavy throw blanket or a large sign. The free shipping method is the only method offered at checkout, so what you see in your cart total is what you pay for delivery: nothing.

Transit times are estimates, not promises of a particular date. Weather, holidays and busy carrier seasons — the weeks before Christmas most of all — can stretch a delivery toward the longer end of the range. If an ornament is meant for a tree-trimming night or a gift exchange, count back from the date: preparation plus 14 business days in transit is the safe planning window.

Planning around Christmas

Most of our customers order ornaments for December, so here is a simple way to plan. Count three business days for preparation and fourteen business days for transit, skip weekends and holidays, and see where you land. If that lands after the day you need it, the gift may arrive late. We would rather you know that now than be disappointed on Christmas Eve. When in doubt, email us before you order and tell us the date you have in mind; we will give you an honest answer.

3. Where we ship

We ship to addresses in the United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only offers shipping to those four countries; if you enter an address somewhere else, no shipping method will appear and the order cannot be placed.

Plenty of our orders are gifts going to someone else: grandparents in Saskatoon, a sister in Toowoomba, a cousin who moved to Timaru. That is fine. Put the recipient’s name and address in the shipping fields and your own email in the billing fields, so updates come to you and the surprise is kept.

Please make sure the address is complete: house or lot number, street or rural route, unit or apartment number, town, state or province, and the correct ZIP or postal code. Rural addresses deserve a second look — a missing rural route number is one of the most common reasons a parcel wanders.

4. Following your parcel

You can check the status of your order at any time on our Order Tracking page using your order number and the email address you used at checkout. The page shows whether the order is still being prepared, has been completed and handed over for delivery, or has been cancelled or refunded.

If you want an update in plain words, email us with your order number. We will look up where your order stands and tell you what we know. Carrier details and any shipment reference we have for your parcel will be shared with you when you ask.

5. Getting the address right

We print and ship to the address on your order exactly as it was entered. If you spot a mistake after checkout, contact us within 24 hours of placing the order and we will correct it at no cost. After 24 hours, or once the order has left us, we may not be able to change it, but email us anyway: we will tell you what can still be done.

If a parcel comes back to us because the address was incomplete or wrong, we will email you. Once you confirm the correct address, we will work out with you how to get it back on its way. If the address problem was our mistake, any re-sending is on us.

6. Several items, several parcels

Orders with different kinds of products — for example an ornament, a fleece throw and a hoodie — are sometimes printed in different places and can arrive in more than one parcel, on different days. That is normal and costs you nothing extra. If part of your order arrives and the rest has not shown up by the end of the delivery window, let us know which items are missing and we will check on them.

7. When something goes wrong on the way

A parcel that seems late

If your order has passed the end of the estimated delivery window (preparation plus 7-14 business days) and you have not received it, email [email protected] with your order number and the shipping address. We will look into it with the carrier and keep you informed. If the parcel cannot be found, we will make it right with a replacement or a refund — tell us which you prefer.

Tracking says delivered, but nothing is there

Before writing to us, check the porch, the barn, the side door, the mailbox at the end of the drive, with neighbours and with your local post office or depot; parcels in the country are sometimes left in places that made sense to the driver. If it still has not turned up, contact us and we will help you with next steps.

A parcel that arrives damaged

Ornament loops and sign corners can get knocked about in transit. If something arrives broken, chipped, bent or misprinted, take a few clear photos of the item, the packaging and the shipping label and email them to us. We will send a replacement or a refund, and in most cases you will not need to send the damaged item back. Our Returns & Exchanges Policy explains the details.

How different products travel

Ornaments, keychains and coaster sets are small and light, while a 60 x 80 in throw, a 12 x 18 in sign or a hoodie makes a bigger parcel. Different products can arrive in different kinds of packaging and on different days, even within one order. If you are buying several gifts for one household, you do not need to place separate orders: one order keeps everything under one order number, which makes it easier for both of us to check on later. Nothing about the size or weight of an item changes the free shipping or the delivery estimate in the table above.

If a parcel is going to a home where nobody is around during the day, think about where a driver can safely leave it. A note in the order notes field at checkout, such as “please leave at the shop door”, stays with your order; whether a driver follows a delivery instruction is up to the carrier.

Gifts sent straight to the recipient

When the parcel goes directly to the person you are buying for, double-check their address with a family member rather than guessing from an old card; people in the country often have a mailing address that differs from the house address. If you are not sure whether the recipient will be home, a workplace or a relative’s address in the same town can be a safer choice for a Christmas parcel.

8. Customs, duties and taxes

All prices on Cedar Gift are in US dollars. We do not collect sales tax at checkout, and your order total shows exactly what you are charged by us.

For parcels going to Canada, Australia and New Zealand, import duties, taxes or handling fees depend on the destination country’s rules and on the value of the parcel. Whether anything is charged, and how, is decided by that country’s customs authority and the delivering carrier, not by us. If you are shipping a larger gift abroad and want to know what to expect, check the customs rules of the destination country or email us and we will tell you what we can about the parcel.

9. Things we cannot control

Storms, floods, wildfires, carrier strikes and peak-season backlogs sometimes slow parcels down for reasons nobody can fix from our side. When that happens we will be honest with you about what we know and what we do not. Our 60-day return window and the refund timing in our Refund Policy still apply.

10. How to reach us about a delivery

Write to [email protected] with your order number in the subject line and a short description of what is going on. We reply within 24 hours on business days. You can also browse the Help Center or submit a ticket with a pre-filled subject. Cedar Gift, 29115 Valley Center Road #K207, Valley Center, CA 92082, US.