FAQs

Products that can be personalised have boxes above the Add to cart button, such as “Family or farm name” and “Year” on the custom farm family ornament, or “Town name” and “Year” on the custom hometown water tower. Type your text, watch the preview on the product photo, then add to cart. Your text is saved with the order and appears in your confirmation email.

No. We do not send a proof or mockup before production. The live preview on the product page shows your text on the design as you type, and we print exactly what you type. Please check spelling, capitals and numbers carefully before adding the item to your cart.

Yes, if you write within 24 hours of placing the order. Email [email protected] with your order number and the corrected text, letter for letter, for example THE MILLERS 2026 instead of THE MILERS 2026. Details are on Cancel or Change an Order. After 24 hours, the piece can still be returned within 60 days and reordered with the right spelling.

Each field shows its own limit. For example, a family or farm name allows up to 22 characters, a truck name up to 18, a hunter’s name or a town name up to 16, and a place name on the coordinates sign up to 20. Spaces count as characters. If your text is right at the limit, the preview shows how it sits, or you can email us the exact text and ask.

No. All our designs are generic, and we do not print vehicle, equipment or outdoor brand names or logos, team names, school mascots or characters. Family names, nicknames like OLD BLUE, towns, farm names and years are all welcome. If an order includes a brand name, we email you to change it.

Some products have an optional extra, such as a line of text on the back of the custom farm family ornament or the first buck keepsake. The price shown next to that field, $5, is added only if you fill it in. Leave it empty and you pay the listed product price.

Nothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code to enter. See Shipping & Delivery.

We prepare each order in 1-3 business days, then it takes 7-14 business days in transit to the US, Canada, Australia or New Zealand. Business days are Monday to Friday, excluding US public holidays. These are estimates; the weeks before Christmas are the busiest.

Orders ship from the USA to addresses in the United States, Canada, Australia and New Zealand only. Checkout does not offer shipping to other countries.

Count three business days for preparation and fourteen business days for transit, skip weekends and holidays, and see where you land. If that is after the day you need it, the gift may be late. Email us before ordering with your date and destination and we will give you an honest answer.

Use Order Tracking with your order number and the email address you used at checkout, or email us and we will tell you where your order stands.

If your order has passed the end of its delivery estimate, email us with your order number and shipping address. Contact us and we will help: we look into it with the carrier and, if the parcel cannot be found, send a replacement or a refund, whichever you prefer.

We do not collect sales tax at checkout. Import duties, taxes or fees on international parcels depend on the destination country’s rules and the value of the parcel, and are set by that country’s customs authority, not by us.

You can return or exchange any product within 60 days of delivery, for any reason, personalised pieces included. We send a free return label, there are no restocking fees, and the refund is sent within 7 days of receiving your return. Full details: Returns & Exchanges.

Yes. Personalised items follow the same 60-day rule as everything else. If we printed something different from what you typed, we replace it with the correct text or refund it in full, whichever you choose.

We do. For change-of-mind returns, size or finish swaps, and items that arrived damaged or wrong, we provide a free return label. In many damage cases you do not need to send anything back at all.

Refunds are sent within 7 days of receiving your return, to your original payment method, or as store credit if you prefer. Store credit never expires. How long your bank takes to show the refund depends on the bank. See our Refund Policy.

Sorry about that. Email us your order number with a couple of clear photos of the item, the packaging and the shipping label, and tell us whether you would like a replacement or a refund. In most cases you keep the damaged item and do not need to return it.

Yes. Put the recipient’s name and address in the shipping fields and your own email in the billing fields, so order updates come to you and the surprise is kept. Double-check rural addresses with a family member; a missing rural route or lot number is a common reason parcels wander.

Often, but not always. Different kinds of products, such as an ornament and a fleece throw, can travel in separate parcels and arrive on different days at no extra cost. If part of your order has not arrived by the end of the delivery estimate, tell us which items are missing.

Yes. Within 60 days you can exchange Light Wood-Look for Dark Wood-Look, or a round ornament for a star or heart where that design offers it, with a free return label. If the new option costs more, such as moving from a Single to a Set of 2, we tell you the difference first.

No. Our ornaments, signs, coasters and keychains have a printed wood-grain look; they are not carved, cut or burned from timber, which is why every product page says “wood-look”. If you need the exact material of a product before ordering, email us and we will tell you.

They are two tones of the same printed wood grain. Light Wood-Look is a warm honey tone that stands out on a dark green tree. Dark Wood-Look is a deeper walnut tone that sits well among plaid, burlap and tin decorations. The design itself is the same.

Some ornaments come in more than one shape. Round is the classic bauble shape, Star suits the top branches, and Heart is a favourite for couples. Not every design is offered in every shape; the product page lists the shapes for that design.

Some ornaments can be ordered as a Set of 2, two identical ornaments for an added $12. It is popular when one ornament stays home and the other goes to a sibling, a grown child or grandparents in another town.

Wipe with a dry, soft cloth, keep them out of water and direct heat, and store them flat in a box between seasons. Signs are best indoors or on a covered porch, out of full sun and rain.

They are unisex, sizes S to 3XL; 2XL adds $2 and 3XL adds $4. Most people take their usual size; size up for a roomier fit over a thermal or a flannel. Our Size Guide explains how to compare with a shirt you already own.

Signs come in 8 x 12 in and 12 x 18 in, throws in 50 x 60 in and 60 x 80 in, pillows in 16 x 16 in and 18 x 18 in, and mugs in 11 oz and 15 oz. Hold a sheet of paper cut to size against the wall, or measure the couch or chair, before choosing. The Size Guide walks through each one.

Exchange it within 60 days with a free return label. Moving up into 2XL or 3XL means paying the small size difference; moving down means we refund it.

The payment options available to you are shown at checkout before you place your order. All prices are in US dollars. See Payment Methods for how payment works.

No. You can check out as a guest. An account simply lets you see your past orders and saved addresses in one place, and you can create one at checkout or on the My Account page.

We use your details only to fill and support your order. Photos you send us to show a problem are deleted 30 days after delivery. Our Privacy Policy explains everything we collect and why.

Yes. Order any quantity straight from the product pages; shipping stays free with no minimum. For several personalised pieces with different names, add each to the cart separately with its own text. For a long list of names, email us first and we will help you plan it.