Help Center
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Welcome to the Cedar Gift Help Center. Every support page in the store is linked from here, grouped by the job you are trying to get done: choosing and personalising an ornament, placing an order, following it on the road, sending something back, getting a refund, paying, and looking after your information. Each section gives you the short answer first and the link to the full page second. If you would rather just ask, email [email protected] and we will reply within 24 hours on business days.
Quick answers
- Shipping: free to the US, Canada, Australia and New Zealand, no minimum; ships from the USA.
- Delivery time: 1-3 business days to prepare, then 7-14 business days in transit.
- Fix a typo or cancel: within 24 hours of placing the order.
- Returns: 60 days, any reason, personalised items included, free return label.
- Refunds: sent within 7 days of receiving your return; store credit never expires.
1. Choosing a gift
Our ornaments are grouped the way country people describe themselves. Start with Farm & Tractor for the machine shed and the barn, Trucks for the pickup in the drive, Buck & Field for the deer stand, the marsh and the lake, and Hometown for the water tower, Main Street and the church on the hill. For things that stay out all year, browse Rustic Home Gifts, and for things to wear and drink from, Country Tees & Mugs. Everything is on the Shop page.
A few things worth knowing before you choose. Our pieces have a printed wood-grain look in a light or dark tone; they are not carved from timber. Our trucks, tractors and hunting scenes are generic drawings with no brands on them. And personalised pieces are printed exactly as you type them, without a proof.
Light or dark?
Light Wood-Look is a warm honey tone that stands out against dark green branches. Dark Wood-Look is a deeper walnut tone that looks at home among plaid ribbon, burlap and tin stars. If the tree is flocked white, dark usually reads better; if it is a deep green fir, light usually does.
2. Personalising
Products that take your words have boxes above the Add to cart button: a family or farm name, a driver’s or hunter’s name, a town, a year, a place name and coordinates. The product photo shows a live preview as you type. Some products have an optional back line that adds $5 only when you fill it in.
- Check spelling, capitals and numbers before adding to cart. We print exactly what you type and do not send a proof.
- Typo after ordering? Email us within 24 hours; see Cancel or Change an Order.
- No vehicle, equipment or outdoor brand names, team names, mascots or characters. Family names, nicknames, towns and years are welcome.
Examples that work well: THE MILLERS 2026 on the farm family ornament, OLD BLUE 1998 on the classic pickup, JAKE 2026 with “Opening morning” on the back of the first buck keepsake, HOLLIS 2026 on the water tower, and MILLER HOME PLACE with 37.4419 N, 97.3301 W on the coordinates sign.
3. Placing an order
Pick your options — finish, shape, pack, size or colour — fill in any personalisation fields, and add to cart. You can check out as a guest or with an account. Shipping is free to the four countries we ship to, and the order total at checkout is what you pay. We do not collect sales tax at checkout. You receive an order confirmation email with your order number; keep it, because it is the quickest way for us to find your order.
Ordering for a group? Add each personalised piece to the cart separately with its own text. For a long list of names, email us first and we will help you plan it. Ordering a gift to go straight to someone else? Use their address for shipping and your email for billing.
4. Shipping and delivery
Every order is prepared in 1-3 business days and then takes 7-14 business days in transit to the United States, Canada, Australia or New Zealand. Business days run Monday to Friday, not counting US public holidays. Orders ship from the USA. Different products in one order can arrive in separate parcels on different days, at no extra cost. For parcels going abroad, any import duties or fees depend on the destination country’s rules.
Full details, including how to plan around Christmas and what to do if an address was entered wrong: Shipping & Delivery.
5. Following your order
Look up the status of your order on Order Tracking with your order number and the email used at checkout. If the order has passed the end of its delivery estimate and has not arrived, or tracking says it was delivered but you cannot find it, email us with your order number and shipping address. Contact us and we will help: we look into it with the carrier, and if the parcel cannot be found we send a replacement or a refund, your choice.
6. Changing or cancelling an order
Within 24 hours of placing your order you can cancel it, or change the finish, shape, size, colour, quantity, personalisation text or shipping address. Email us with your order number and exactly what should change. Once we confirm a cancellation, everything you paid is refunded. After 24 hours we may not be able to make changes, but every item can still be returned within 60 days of delivery. Read Cancel or Change an Order.
7. Returns and exchanges
Any product can be returned or exchanged within 60 days of delivery, for any reason, personalised pieces included. We send a free return label, so returns cost you nothing, and there are no restocking fees. Exchanges cover another finish, shape, pack, size or colour of the same product. Damaged, misprinted or wrong items are replaced or refunded, usually without you sending them back.
How to start, how to pack and what happens next: Returns & Exchanges Policy.
8. Refunds
Refunds are sent within 7 days of receiving your return, or within 7 days of us confirming a cancellation or a damage claim that needs no return. They go back to your original payment method, or as store credit if you prefer; store credit never expires. How quickly your bank shows the refund depends on the bank. Read the Refund Policy for amounts in every situation.
9. Payments
The payment options available to you are shown at checkout before you place the order, and all prices are in US dollars. We never ask for card details by email. See Payment Methods for how payment works and what to do if a payment does not go through.
10. Products, care and sizing
Ornaments, signs and coasters: wipe with a dry, soft cloth, keep out of water and heat, store flat between seasons. Signs belong indoors or on a covered porch. Apparel: wash inside out on cold, tumble dry low, no iron on the print. Mugs and tumblers: hand wash. Tees, sweatshirts and hoodies are unisex S to 3XL; signs, throws, pillows and mugs each come in two sizes. Our Size Guide shows how to measure and choose.
11. Account and privacy
An account is optional. It lets you see past orders and saved addresses at My Account. We use your details only to fill and support your order, and photos you send us to show a problem are deleted 30 days after delivery. Our Privacy Policy explains what we collect and your choices, and our Terms of Service set out the rules of using the store under California law.
12. Copyright and trademarks
Our designs are our own generic drawings. If you believe something on the site uses your copyright or trademark, see our Intellectual Property Policy and our DMCA page for how to send a notice.
13. Common situations, step by step
“I typed the wrong year.”
If it has been less than 24 hours since you ordered, email us with your order number and the correct year, for example 2026 instead of 2025. We update the order before it is prepared. If more than 24 hours have passed, the ornament can still be returned within 60 days with a free return label, and you can order a corrected one.
“The ornament arrived with a bent loop.”
Take a photo of the ornament, the packaging and the shipping label, email them to us and tell us whether you would like a replacement or a refund. In most cases you keep the damaged piece and do not have to send it back.
“The tee is too small.”
Ask for an exchange within 60 days. We send a free return label for the tee you have and set up the new size. Moving up into 2XL or 3XL means paying the small size add-on; moving down means we refund the difference.
“I want to send it to my parents in Canada.”
Enter their address as the shipping address and your own email for updates. Allow 1-3 business days for preparation plus 7-14 business days in transit, and a few extra days around the holidays. Any import duties or fees depend on Canada’s rules for the parcel.
“My refund has not shown up.”
Refunds are sent within 7 days of receiving your return, and we email you when one has been issued. If a week has passed since that email and your bank still does not show it, reply to the email and we will send you the refund details to give to your bank.
14. Every support page in one place
| Page | Use it when you want to |
|---|---|
| FAQs | Find a quick answer to a common question |
| Order Tracking | Check the status of an order |
| Shipping & Delivery | Know costs, times and where we ship |
| Cancel or Change an Order | Fix a typo, change an option or cancel within 24 hours |
| Returns & Exchanges | Send something back or swap it |
| Refund Policy | Know how and when money comes back |
| Payment Methods | Understand how checkout payment works |
| Size Guide | Choose apparel, sign, throw, pillow or mug sizes |
| Contact Us | Write to us and know what to include |
| Submit a Ticket | Send an email with the subject already filled in |
| About Us | Learn what Cedar Gift sells and how |
| Privacy Policy | See how your information is handled |
| Terms of Service | Read the rules of using the store |
| Intellectual Property Policy | Report a trademark or design concern |
| DMCA | Send a copyright notice |
| Sitemap | See every page and category on one page |
15. Still stuck?
Email [email protected] with your order number if you have one, or use Submit a Ticket to open an email with the right subject line. We reply within 24 hours on business days. Please never send card numbers, bank details or passwords by email. Cedar Gift, 29115 Valley Center Road #K207, Valley Center, CA 92082, US.