Returns & Exchanges Policy

Last updated: November 2, 2026

We would rather you love what hangs on your tree than keep something that is not right. Every Cedar Gift product can be returned or exchanged within 60 days of delivery, for any reason, and that includes personalised ornaments and signs. For change-of-mind returns we send you a free return label, so sending something back costs you nothing. This page is about the process: what you can send back, how to start, what we need from you and what happens when your parcel reaches us. For how and when your money comes back, see our Refund Policy.

1. Sixty days, any reason

You have 60 calendar days from the delivery date to ask for a return or an exchange. The clock starts the day the parcel was delivered, not the day you ordered, so a December gift that sits under the tree until Christmas morning still has most of its window left when it is opened. The person who received a gift can use the same 60 days; they can contact us directly with the order number, or the buyer can contact us on their behalf.

“Any reason” means what it says. Maybe the dark wood-look finish looked different on the tree than on your screen, the tractor tee came out snugger than you expected over a thermal, or Grandpa already has a truck ornament exactly like it. You do not need to explain yourself, though it helps us to know.

2. What you can send back

Everything we sell can be returned within 60 days: ornaments, keychains, signs, coaster sets, throws, pillows, doormats, tees, sweatshirts, hoodies, mugs and tumblers. What we ask depends on why it is coming back.

• Change of mind, wrong size or the look is not for you: please send the item back unused and in the condition you received it. Apparel should be unwashed and unworn outside of trying it on; ornaments and signs should be unhung or gently handled.
• Damaged, faulty or misprinted: a cracked ornament, a bent sign corner, a smeared print, a mug that arrived chipped. In most of these cases you do not need to send anything back at all; see section 6.
• Not what you ordered: a different design, finish, size or colour from the one on your order, or a personalised piece with text that differs from what you typed. We fix it at no cost to you.

Personalised pieces

Many shops refuse returns on anything with a name on it. We do not. A custom farm family ornament, a first buck keepsake, a hometown water tower or a coordinates sign can be returned within 60 days just like everything else. If we printed exactly what you typed and you simply want to return it, that is a change-of-mind return. If we printed something different from what you typed, that is our mistake, and we replace it with the correct text or refund you, whichever you prefer.

A personalised item with a typo that was in the original order — for example HOLIS instead of HOLLIS — can still be returned as a change-of-mind return. If you would like a corrected version instead, place a new order with the right spelling and start a return for the first one.

3. How to start a return or exchange

1. Email [email protected] or use Submit a Ticket. Include your order number, which item or items you are returning, and whether you would like an exchange, a refund to your original payment method, or store credit.
2. If something arrived damaged, faulty or wrong, attach clear photos of the item, the problem and the shipping label. A photo taken in daylight next to a window shows print problems best.
3. We reply within 24 hours on business days with your return instructions and, when the item needs to come back, a free return label.
4. Pack the item so it cannot move around in the box, write your order number on a slip of paper inside, attach the label and drop it off. Keep the receipt or drop-off confirmation until your return is complete.

Please contact us before you send anything. A parcel that arrives without notice and without an order number takes longer to match to your order, and that slows your refund or exchange.

4. Who pays for return postage

We do. For change-of-mind returns — including size and colour swaps — we provide a free return label. For items that arrived damaged, faulty, misprinted or wrong, return postage is of course free as well, and often no return is needed. We never charge restocking fees, and we never deduct the cost of the return label from your refund.

If you would rather use your own carrier and keep a receipt, tell us first and we will explain how to handle it so the cost does not fall on you.

5. Exchanges

An exchange swaps your item for another version of the same product: Light Wood-Look for Dark Wood-Look, a round ornament for a star or heart, a Single for a Set of 2 (paying the difference), an 8 x 12 in sign for 12 x 18 in, a 50 x 60 in throw for 60 x 80 in, or a tee, sweatshirt or hoodie in a different size or colour.

Here is a typical example. You ordered the Red Farm Tractor Graphic Tee in Maroon, size L, for your brother. He wants to wear it over a thermal shirt in the cold, so L is too close a fit. Email us, ask for an XL in Maroon, and we send you a return label for the L. Because 2XL and 3XL carry a small size add-on, moving up into those sizes means paying the difference; moving down means we refund it.

If you want a different product entirely — the Buck Season hoodie instead of the tractor tee — we handle it as a return plus a new order. When a new version of a personalised piece is needed, a new order is the fastest route because the text must be entered again on the product page.

6. Damaged, faulty or wrong items

If something arrives broken, chipped, bent, misprinted or different from your order, email us with photos. Tell us whether you would prefer a replacement or a refund. In most cases we do not ask you to send the damaged item back, because nobody wants to pay to ship a broken ornament twice. If we do need to see it, we send you a free label.

Example: your Farm, Truck, Buck & Barn Coaster Set arrives with one chipped coaster. Send a photo of the chipped one and the shipping label. We will replace the set or refund it, and you keep the three good coasters while you wait.

7. When your return reaches us

When your parcel arrives, we check it against your order and email you to confirm. If it is an exchange, we prepare the replacement, which follows the normal preparation time of 1-3 business days and the usual 7-14 business days in transit, with free shipping. If it is a refund, the money is sent within 7 days of receiving your return, to your original payment method or as store credit if you asked for it. Store credit never expires.

8. Sets, bundles and part of an order

You can return one item from an order and keep the rest. If you ordered three different ornaments and only the mallard ornament is not right, return just that one; your refund covers that item. A Set of 2 ornaments is sold as one product, so it is returned as a set. If one ornament of the pair arrived damaged, tell us and we replace that one, so you do not have to send the good one back.

The coaster set of 4 works the same way: it is one product made of four coasters. A change-of-mind return covers the whole set, while a damaged coaster is replaced without returning the set.

9. Packing a return

A little care saves a second trip. Wrap ornaments and keychains in tissue or a soft cloth so the hanging loop does not snag, and put them in a small box rather than a bare envelope. Slide signs between two pieces of cardboard. Fold apparel, throws and pillow covers into a mailer. Wrap mugs and tumblers in paper and fill the gaps so they cannot rattle. Include a note with your order number and your name, and if you are returning a gift, the name of the person who paid.

10. Returns from Canada, Australia and New Zealand

The 60-day window and the free return label apply in all four countries we ship to. Because international return routes differ, we send you instructions that fit your country when you contact us. Please do not post the item until you have our reply, so that it goes to the right place and we can match it to your order when it arrives.

11. If your order has not shipped yet

If you changed your mind within 24 hours of ordering, you may not need a return at all. See Cancel or Change an Order for how to cancel or change finish, size, colour, quantity, personalisation text or the address before your order is prepared.

12. Gifts and returns

Gift recipients can return or exchange within the same 60 days. If you received a Cedar Gift parcel and want to swap a size or a finish, ask the person who ordered for the order number, or write to us with the name on the parcel and the delivery address and we will find it. Refunds for gifts go to the person who paid, unless they ask us to give store credit to the recipient instead.

13. Customer photos we receive

Photos you send us to show a problem are used only to sort out your return or replacement. We delete them 30 days after delivery of your order, or after your issue is resolved if that comes later. Our Privacy Policy explains how we handle personal information.

14. Questions about a return

Email [email protected] with your order number and we reply within 24 hours on business days. Related pages: Refund Policy, Shipping & Delivery, FAQs and the Size Guide. Cedar Gift, 29115 Valley Center Road #K207, Valley Center, CA 92082, US.