Payment Methods

Last updated: November 2, 2026

This page explains how paying for a Cedar Gift order works: where you see the payment options, which currency you pay in, when your payment is taken, how it is protected, what to do if a payment does not go through and how refunds and store credit come back to you. The short answer to “how can I pay?” is simple: the payment options available for your order are shown at checkout, before you confirm anything. If you have a question about a payment, email [email protected] and we will reply within 24 hours on business days.

1. Where you choose how to pay

When you are ready to order, open your cart and press the checkout button. The checkout page asks for your email, billing details and shipping address, then shows your order summary — each product, its options (finish, shape, pack, size, colour), any personalisation text and any paid add-on — and the total. The payment options available for your order appear below that summary. Pick one, follow its steps and confirm.

We list payment options only on the checkout page because that is where they are live and up to date. This page does not show payment logos, and you should not rely on a logo seen anywhere else on the site. If no payment option appears when you reach checkout, please do not try to pay another way; email us and tell us what you see, and we will help you complete the order.

2. Ways we never take payment

We do not take payment by email, by text message, over social media, by cheque, in cash or by a bank transfer that we ask you to set up yourself. Nobody from Cedar Gift will ever ask you to send money outside the checkout, to pay with gift cards, or to share a card number, a security code, a one-time passcode or a password. If anyone asks for these while claiming to be us, it is not us — please forward the message to [email protected].

3. Currency and what you pay

Every price on cedargift.shop is in US dollars. Customers in Canada, Australia and New Zealand pay in US dollars too; your bank or payment provider converts the amount into your own currency. The exchange rate, and any foreign transaction fee, is set by your bank or provider, not by us, so it is worth checking with them if you shop with a card from outside the United States.

Here is what makes up the total on a typical order:

For example, an order with the Custom Farm Family Name & Year Ornament ($24.99), a filled-in back line (+$5) and the Front Porch Farm Coffee Mug in 15 oz ($16.99 + $3) comes to $49.98, with nothing added for shipping or tax.

4. When you are charged

Your payment is taken when you place your order. Because every Cedar Gift product is printed for your order, preparation starts soon after payment. If you need to cancel or change something, you have 24 hours from placing the order; see Cancel or Change an Order. When we confirm a cancellation, everything you paid is refunded.

Some payment providers place a temporary authorisation before the final charge. If you see two lines on your statement for one order, one of them is usually an authorisation that drops off by itself. If both remain after a few days, email us with the order number and we will check.

5. How your payment is protected

Every page on cedargift.shop, including checkout, is served over an encrypted HTTPS connection; you can see the padlock in your browser’s address bar. Payment details you enter are handled by the payment provider shown at checkout under its own security standards, and they are not stored on our servers. We only receive confirmation that the payment went through and a reference number we can use to look it up.

Your bank may ask you to approve a payment in its app or with a code. That step comes from your bank, not from us, and it helps keep your card safe.

6. If a payment does not go through

A payment can be declined for many ordinary reasons: the billing address does not match what the bank has on file, the card has expired, a daily limit was reached, or the bank flagged an unusual purchase — for example a first order from a new shop at night. When that happens:

1. Check that your billing details match your bank’s records exactly, including the ZIP or postal code.
2. Try again, or choose another payment option shown at checkout.
3. If it still fails, contact your bank or payment provider; they can see why the payment was declined, which we cannot.
4. If you are stuck, email us. We cannot take payment by email, but we can check whether anything on our side is causing the problem.

An order is not completed until a payment succeeds, so a declined attempt does not leave you with a half-placed order or a double charge from us.

7. Checking an order before it is prepared

To protect customers from fraud, we may occasionally ask you to confirm an order by email before we prepare it — for example when the billing and shipping countries differ and the order is unusually large. If we cannot verify a payment, we cancel the order and refund it in full. Gift orders shipped to a different address are completely normal and are not a reason in themselves for us to ask.

8. Sales tax and duties

Cedar Gift does not collect sales tax at checkout, and no tax line is added to your order. For parcels going to Canada, Australia or New Zealand, any import duties or taxes depend on the destination country’s rules and are handled by that country’s customs authority and the delivering carrier; they are not part of the amount you pay us. Our Shipping & Delivery policy explains more.

9. Store credit

If you choose store credit instead of a refund to your original payment method, the credit is linked to the email address on your order and never expires. To use it, place your order with the same email and mention the credit in the order notes, or email us before you order and we will make sure it is applied. Store credit has no cash value, but you can ask for a refund instead of credit before we issue it.

10. Discount codes

If we ever run a promotion with a code, it is entered in the coupon box in the cart or at checkout, and the discounted total is shown before you pay. Codes apply only as described in their own terms and cannot be exchanged for cash. A code introduced after you ordered does not change the price of an existing order. We do not currently run a public promotion, and we do not use countdown timers or “sale” prices that were never charged.

11. Refunds

Refunds go back to the payment method you used, unless you ask for store credit. They are sent within 7 days of receiving your return, or within 7 days of our confirming a cancellation or a claim for a damaged, misprinted or missing item. After we send a refund, your bank or payment provider controls how quickly it appears on your statement. Full details are in our Refund Policy and our Returns & Exchanges Policy.

12. Personalised orders and payment

Personalised products are paid for in exactly the same way as everything else. The price you see includes the product and its options; a paid personalisation field, such as an optional back line, adds its small charge only when you fill it in, and the line in your cart shows the extra amount next to the text you typed. Required fields like a name or a year never cost extra. If you clear an optional paid field before checking out, the add-on disappears from your total.

Because personalised pieces are printed exactly as typed, please check the spelling in your cart before you pay. If you spot a mistake after paying, you have 24 hours to change it at no cost. A change that moves an item to a more expensive option — a Set of 2 instead of a Single, for example — is charged only after you agree to the difference; a change to a cheaper option is refunded.

13. Paying for several gifts at once

Many customers buy for a whole family in one go: a truck ornament for a son, a water tower ornament for a daughter who moved away, a coaster set for the grandparents. Paying for these in one order is easiest, because one payment covers everything and all the items share one order number. If you want gifts to go to different addresses, place a separate order for each address, since each order ships to one shipping address. Shipping stays free on every one of them.

14. Keeping records

Your order confirmation email is your receipt. It lists each product and option, any personalisation text, the add-ons and the total charged in US dollars. If you need a copy, or a receipt addressed to a business for a gift you are buying on behalf of a farm or a company, email us with the order number and we will send what we can.

15. Paying for a gift for someone else

You can pay for an order that is delivered to someone else: use your own billing details and their shipping address. The order confirmation and any refunds come to you as the buyer. If you would like the recipient to receive store credit for a return instead of you getting a refund, just tell us.

16. Disputes

If a charge looks wrong, please email us before opening a dispute with your bank or payment provider. We can usually explain or fix it quickly, and a dispute can take weeks to settle. Writing to us first does not affect any right you have with your bank.

17. How to reach us

Questions about paying for an order? Email [email protected] with your order number if you have one, and we reply within 24 hours on business days. You can also use Submit a Ticket or read our Privacy Policy and Terms of Service. Cedar Gift, 29115 Valley Center Road #K207, Valley Center, CA 92082, US.