Cancel or Change an Order

Last updated: November 2, 2026

Plans change, names get misspelled and somebody always remembers at midnight that Grandma’s tree is white, not green. This page explains how to cancel a Cedar Gift order or change it — the finish, the shape, the size, the colour, the quantity, the personalisation text or the shipping address — and what happens if your order has already left us. The rule is simple: you have 24 hours from placing your order to cancel or change it free of charge.

1. Why the window is 24 hours

Every Cedar Gift product is printed for your order. That is what lets us put THE MILLERS 2026 on a barn ornament or OLD BLUE 1998 on a pickup, but it also means work starts soon after you check out. Preparation takes 1-3 business days, and we do not send a proof or mockup before printing. Twenty-four hours gives you a full day to look over your confirmation email, show the order to your spouse, sleep on it and catch a typo, while still letting us get your parcel out in good time.

The 24 hours are counted from the time on your order confirmation email, every day of the week. An order placed at 9 p.m. on Saturday can be changed until 9 p.m. on Sunday.

2. How to ask for a change or a cancellation

1. Email [email protected], or use the “Change or cancel” link on Submit a Ticket, which fills in the subject line for you.
2. Put your order number in the subject. Write from the email address you used at checkout if you can, so we know the request is really from you.
3. Say exactly what you want: “Cancel the whole order”, “Change the finish of the water tower ornament from Light Wood-Look to Dark Wood-Look”, or “Change the family name from THE MILERS to THE MILLERS”.
4. We reply within 24 hours on business days to confirm. Your change or cancellation is final once you have our confirmation email.

If you send your request inside the 24-hour window, it counts even if our reply comes later. The time stamp on your email is what matters.

3. What can be changed

When a change makes your order cost more, we tell you the new total first and only charge the difference after you agree. When it makes your order cost less, we refund the difference within 7 days of confirming the change.

Changing personalisation text

This is the change we are asked for most, and the one that matters most to get right. Please write the new text exactly as you want it printed, in capitals if you want capitals, and spell it out letter by letter if a name is unusual. For coordinates, copy them again from a map app rather than retyping them from memory. If the product has several fields — a name and a year, or a hunter’s name, a season year and a back line — tell us which field each piece of text goes in.

We will repeat the new text back to you in our confirmation email. Read it once more before you close it.

Adding a brand or team name

We print generic designs only. If you ask us to change personalisation text to a vehicle or equipment brand, a hunting or outdoor brand, a sports team or a character name, we will not be able to make that change; we will ask you for different wording or cancel that item and refund it. Family names, nicknames, towns, places, years and short phrases are all welcome. See our Intellectual Property Policy for more.

4. Cancelling an order

You can cancel your whole order, or individual items in it, within 24 hours of placing it. We confirm the cancellation by email, and the refund for everything you paid on the cancelled items is sent within 7 days of that confirmation, to your original payment method or as store credit if you prefer. Store credit never expires.

Example: you order the custom hometown water tower ornament with HOLLIS 2026 and the small-town main street ornament. An hour later your sister says she has already bought a main street ornament for your parents. Email us, cancel the main street ornament only, and keep the water tower. The main street ornament is refunded; the water tower carries on as normal.

5. After the 24-hour window

Once 24 hours have passed, your order may already be printed or on its way. We cannot promise a change or a cancellation at that point, but please still write to us. If the order has not gone into preparation yet, we will try to help. If it has, we will tell you so honestly, and you can use your 60-day return window once the parcel arrives.

A late-noticed typo in personalisation text is the case where people worry most. If the printed piece shows exactly what you typed and the window has passed, it can still be returned within 60 days as a change-of-mind return with a free return label, and you can order a corrected one. Our Returns & Exchanges Policy explains the steps.

6. If your order has already shipped

Once a parcel has left us, it cannot be cancelled or changed in transit by us. Let it arrive, then start a return within 60 days of delivery. For change-of-mind returns we send a free return label, and the refund is sent within 7 days of receiving the return. If the address on a shipped parcel is wrong, email us immediately: we will tell you what can be done and help you sort it out with the carrier where possible.

7. Cancellations made by Cedar Gift

Now and then we may need to cancel an order ourselves. Reasons include a payment that cannot be verified, an address outside the four countries we ship to or one that cannot be delivered to, personalisation text that names a brand or trademark when we cannot reach you to change it, or a pricing error on the site. If that happens, we email you, explain why and refund the full amount within 7 days. If only one item is affected, we cancel only that item and the rest of your order goes ahead.

8. Orders placed by mistake twice

If you placed the same order twice by accident — easy to do when a checkout page is slow — email us with both order numbers within 24 hours and we will cancel the duplicate and refund it in full. If you find the duplicate later, both parcels can still come home to you and one can go back within 60 days with a free return label.

9. Changes during the Christmas rush

From late November through December, most of our orders are ornaments meant for a particular tree, a gift exchange or a stocking. That is exactly when a change can cost you time. A switch of finish or a corrected name inside the 24-hour window does not add delay, because the order has not been prepared yet. A change of product, such as swapping the flatbed farm truck ornament for the custom pickup ornament with a name and year, means we may need you to place the new item yourself so the personalisation fields are filled in on the product page; in that case we cancel the original item, refund it, and the new order starts its own 1-3 business days of preparation. If you have a date in mind, mention it in your email so we can tell you plainly whether the change still fits.

10. Changes to orders shipping abroad

Orders going to Canada, Australia and New Zealand follow the same 24-hour rule. If you are moving a gift from your own address in the United States to a relative’s address in another of our four countries, or the other way around, the change is free, and the delivery estimate stays at 1-3 business days of preparation plus 7-14 business days in transit. Please give the full international address, including the province or state and the postal code, exactly as it should appear on the parcel.

11. Gift orders and surprises

If you are changing the shipping address of a gift so it goes straight to the recipient, give us the full name and address exactly as it should appear on the parcel. If you are buying for a surprise, remember that changes are confirmed to the email address on the order, not to the recipient, so nothing will spoil the surprise on our side.

12. Why we confirm in writing

We do not take changes by any other channel than email, and we only treat a change as done once our confirmation email has gone out. That protects you: nobody can change the address on your order without the request coming through to us in writing, and you always have a record of what was agreed. Please do not include payment card numbers or passwords in any email to us; we never need them to change an order.

13. A quick checklist before you check out

Most changes can be avoided with a minute of checking before you pay. Read the personalisation text out loud, letter by letter. Make sure the year is the year you mean — a first Christmas on the farm in 2026, a first buck in the 2025 season. Check the finish and shape you selected appear in the cart line. Confirm the shipping address belongs to the person who should open the parcel. If anything is uncertain, ask us before ordering; we are happy to answer a question while there is still nothing to change.

14. Questions

Email [email protected] with your order number and we reply within 24 hours on business days. You can also read Shipping & Delivery, our Refund Policy, check an order on Order Tracking or browse the Help Center. Cedar Gift, 29115 Valley Center Road #K207, Valley Center, CA 92082, US.