Contact Us

Last updated: November 2, 2026

The quickest way to reach Cedar Gift is by email at [email protected]. We reply within 24 hours on business days, Monday to Friday, excluding US public holidays. Whether you want to know if a long farm name will fit on an ornament, need to fix a typo in a town name, or have an ornament that arrived with a cracked loop, this page tells you how to get a fast, complete answer the first time you write.

1. How to reach us

We handle all customer support by email. We do not run a phone line or a live chat, and that is on purpose: a written message lets us look up your order, check what you typed in the personalisation fields and answer properly, and it gives you a record of what we agreed. Write to [email protected] from any email address. If you placed an order, writing from the address you used at checkout helps us find it faster, but it is not required.

If you would like your email to arrive with a clear subject line, go to Submit a Ticket and pick the topic that fits. Your email app opens with the subject already filled in, and you just add the details.

2. When you will hear back

We reply within 24 hours on business days. A message sent on a Tuesday afternoon is usually answered by Wednesday afternoon. A message sent on a Saturday is answered by Monday or, after a holiday weekend, the next business day. In the weeks before Christmas we receive more messages than at any other time of year, and we still hold to the same 24-hour reply on business days.

If you have not heard from us within that time, please check your spam or promotions folder for an email from [email protected], then write again. Occasionally a reply is filtered by an email provider, and a second message gets through.

3. What to include so we can help the first time

A complete first message saves a round of back-and-forth, which matters when a gift has a deadline. Depending on what you are writing about, please include:

• Your order number, found in your order confirmation email. If you cannot find it, give the name and email address used at checkout and the date you ordered.
• The product and option, for example “Old Red Pickup with Christmas Tree Ornament, Dark Wood-Look, Star”.
• For personalisation questions: the exact text you want, letter for letter, such as THE MILLERS 2026 or MILLER HOME PLACE with coordinates 37.4419 N, 97.3301 W.
• For a damaged or misprinted item: two or three clear photos of the item, the problem and the shipping label. Daylight near a window shows print problems best.
• For a delivery question: the shipping address the order went to and the date you need it by, if there is one.
• For a return or exchange: which item, and whether you would like an exchange, a refund or store credit.

Photos you send to show a problem are used only to sort out your order, and they are deleted 30 days after delivery of your order.

4. Where to find quick answers

Many questions are already answered on our policy and help pages. Before you write, the table below may save you a wait.

5. Questions before you order

You are welcome to write before you buy. Common pre-order questions we answer include:

• Will a long name fit? Each personalisation field shows its character limit, and the live preview on the product photo shows how the text sits. If your name is right at the limit, email us the exact text and we will tell you how it will look.
• Light or dark finish? Light Wood-Look is a warm honey tone that stands out on a dark green tree; Dark Wood-Look is a deeper walnut tone that suits rustic decorations. Both are printed wood-grain looks.
• Is it cut from timber? No. Our ornaments, signs, coasters and keychains have a printed wood-grain look. If you need the exact material of a product, ask us and we will tell you.
• Will it arrive in time? Tell us the date and the destination, and we will count the 1-3 business days of preparation and 7-14 business days in transit with you and give you an honest answer.
• Can you add a truck or tractor brand? No. We print generic designs only and do not print vehicle, equipment or outdoor brand names, logos, team names or characters.

6. Larger and group orders

Ordering ornaments for a family reunion, a church gift table, a hunting club supper or a farm crew? You can order any quantity straight from the product pages, and shipping stays free with no minimum. If you want several personalised pieces with different names, it is easiest to add each one to the cart separately with its own text. If you have a list of names or a question about a larger order, email us first and we will help you plan it.

7. If something is wrong with your order

Ornament loops get bent, sign corners get knocked and occasionally a year is printed differently from what was typed. When something arrives damaged, misprinted or not as ordered, email us with photos and tell us whether you prefer a replacement or a refund. In most cases you do not need to send the damaged item back. The details are on our Returns & Exchanges Policy.

If your parcel has not arrived by the end of its delivery estimate, write to us with your order number and the shipping address. Contact us and we will help: we look into it and, if the parcel cannot be found, send a replacement or a refund, whichever you prefer.

8. Keeping your information safe

We will never ask you to email a card number, a bank account number, a password or a one-time code, and you should never send them to us. Payments are handled only through the checkout page on cedargift.shop. If you receive a message that claims to be from Cedar Gift and asks for payment details, do not reply; forward it to [email protected] so we know about it. How we use the information you do send us is explained in our Privacy Policy.

9. Copyright and trademark notices

If you believe something on our site uses your copyright or trademark, please read our DMCA page and our Intellectual Property Policy, which explain what to include in a notice. Notices go to the same address, [email protected], with “Copyright notice” or “Trademark notice” in the subject.

10. Business details

Cedar Gift
29115 Valley Center Road #K207
Valley Center, CA 92082
United States
Email: [email protected]

Every email sent to [email protected] is read and answered by email. This is our business address for correspondence. It is not a walk-in shop and it is not a returns address. Please do not send returns to it without contacting us: when you start a return, we email you a free return label with the right destination.

11. A few examples of good first messages

A name change

“Order 1234. I ordered the Custom Farm Family Name & Year Ornament with THE MILERS 2026 by mistake. It should be THE MILLERS 2026. I ordered about three hours ago.” Because this arrived within 24 hours, we can correct the text before the order is prepared.

A damaged item

“Order 1250. One of the four coasters in the coaster set arrived chipped on one corner. Photos of the coaster, the box and the label are attached. I would like a replacement.” We reply with the next steps; usually you keep the set while the replacement is on its way.

A delivery date

“Before I order: I want to send the Custom Hometown Water Tower Ornament to my parents in Saskatoon, Canada, for December 20. Is that realistic if I order today?” We count the preparation and transit days with you and answer honestly, even if the answer is that it is too close.

A size swap

“Order 1302. The Red Farm Tractor Graphic Tee in Maroon, size L, is a little tight over a thermal. Could I exchange it for an XL in Maroon?” We reply with a free return label for the L and set up the XL. Because size swaps within the same product are exchanges, nothing changes in price unless you move into 2XL or 3XL, which carry a small size add-on.

A gift abroad

“Order 1311 is a throw blanket for my sister in Toowoomba, Queensland. Will she have to pay anything when it arrives?” We explain that the parcel ships free from the USA and that any import duties or fees depend on the destination country’s rules, then tell her what we know about the parcel.

12. Messages we cannot act on

To keep everyone’s orders safe and our designs generic, there are a few requests we have to turn down politely. We cannot add vehicle, equipment or outdoor brand names or logos, team names, school mascots or cartoon characters to any product, even if you own the truck or support the team. We cannot change an order for someone who is not the buyer unless the buyer confirms it from the email address on the order. And we cannot take payment details over email; the checkout page is the only place to pay.

If you are unsure whether a request falls into one of these, just ask. Most of the time there is a generic version that works just as well, such as a classic pickup with the family’s name instead of a model badge.

13. Other ways to get help

Not ready to write yet? That is fine. Our Help Center groups every support page by topic, so you can find the policy that covers your situation in a couple of clicks, and our FAQs answer the questions we hear most. You can also learn more about Cedar Gift, or go straight back to the Shop.